PROBLEM:
My Expansion Pack(s) won't automatically install for RealFlight 6. I insert the Expansion Pack disk, but it does not seem to find my RF6 installation.
AFFECTS:
Can affect Expansion Packs 1-8. It only happens in rare circumstances, and only with RealFlight 6.
SYMPTOMS:
Carefully read each symptom description below to find the one that describes your exact situation, then follow those instructions. They are all slightly different.
Scenario #1
Symptom:
I have 2 or more previous versions of RealFlight installed (ex: G4 & G5). When I try to install an Expansion Pack, it gives me the option to install for one of those older products, but RealFlight 6 does not appear in the list.
Solution:
Scenario #2
Symptom:
I have only 1 previous version of RealFlight installed (G3, G4, or G5). When I try to install an Expansion Pack, it never prompts me to select RealFlight 6. Instead, it wants to install in the G3/G4/G5 directory (whichever one is on your system).
Solution:
Scenario #3
Symptom:
I have no other versions of RealFlight installed. When I try to install an Expansion Pack, I get the following error message:
"KEError 16078: Could not find a compatible base product on your system to use for the Expansion Pack X default installation location. If you know the location of a compatible product, please enter it manually before beginning the installation process."
Solution: DO NOT manually enter the RF6 directory. Instead do the following:
If you are still having problems, contact RealFlight Technical Support.
My Expansion Pack(s) won't automatically install for RealFlight 6. I insert the Expansion Pack disk, but it does not seem to find my RF6 installation.
AFFECTS:
Can affect Expansion Packs 1-8. It only happens in rare circumstances, and only with RealFlight 6.
SYMPTOMS:
Carefully read each symptom description below to find the one that describes your exact situation, then follow those instructions. They are all slightly different.
Scenario #1
Symptom:
I have 2 or more previous versions of RealFlight installed (ex: G4 & G5). When I try to install an Expansion Pack, it gives me the option to install for one of those older products, but RealFlight 6 does not appear in the list.
Solution:
- Select one of the products in the list and click OK.
- Exit the Expansion Pack installer without installing.
- Insert your RealFlight 6 disk.
- Allow setup.exe to run if prompted.
- When the RF6 installer appears, exit it without installing.
- Now reinsert your Expansion Pack disk and install it normally for RealFlight 6.
Scenario #2
Symptom:
I have only 1 previous version of RealFlight installed (G3, G4, or G5). When I try to install an Expansion Pack, it never prompts me to select RealFlight 6. Instead, it wants to install in the G3/G4/G5 directory (whichever one is on your system).
Solution:
- Exit the Expansion Pack installer without installing.
- Insert your RealFlight 6 disk.
- Allow setup.exe to run if prompted.
- When the RF6 installer appears, exit it without installing.
- Now reinsert your Expansion Pack disk and install it normally for RealFlight 6.
Scenario #3
Symptom:
I have no other versions of RealFlight installed. When I try to install an Expansion Pack, I get the following error message:
"KEError 16078: Could not find a compatible base product on your system to use for the Expansion Pack X default installation location. If you know the location of a compatible product, please enter it manually before beginning the installation process."
Solution: DO NOT manually enter the RF6 directory. Instead do the following:
- Click OK.
- Exit the Expansion Pack installer without installing.
- Insert your RealFlight 6 disk.
- Allow setup.exe to run if prompted.
- When the RF6 installer appears, exit it without installing.
- Now reinsert your Expansion Pack disk and install it normally for RealFlight 6.
If you are still having problems, contact RealFlight Technical Support.