sedunster
New member
Has anyone else had problems with G5.5 the last two nights? Below is a copy of the letter I just sent to tech support.
Dear Tech Support,
The server has been down for 5.5 for the better part of the last two nights. Is this a problem that is being addressed, or do we need to put a bug in your ears? When trying to access the list server, the “RealFlight is being blocked by a firewall… etc” error message appears and no connection is available. After repeated attempts to log on tonight, I finally saw two sessions being hosted and was able to enter one. I was dropped after 10 minutes and again had repeated connection issues.
On a side note, last spring we had test sessions with Chris McVey of Knife Edge to assist in data collection for trouble shooting connection issues in the Streamer Cut Sessions. After about five sessions, Chris McVey said he had all the data he needed and was going to proceed with testing. Nothing every happened to update G5.5, and RF6 was released in the fall. No one in the core streamer cut group will up-grade to RF6 because there is no certainty that the problems are fixed. We all keep using G5.5, putting up with the problems, so do we not lose contact with others in the group. Upgrading internet service has helped lessen the issues, but they are still there. People with slower DSL connections have the most trouble.
IS ANYTHING EVER GOING TO BE DONE ABOUT THE KNOWN PROBLEMS WITH G5.5, OR WAS KNIFE EDGE JUST STICKING A PACIFIER IN THE BABY’S MOUTH?
After spending over $1,600 on your products (G2, G3, G4 - two copies, G5 - two copies, all 5 add-ons, 7 expansion packs and RF6 full version), I am sorely disappointed with the lack of support experienced first hand in the past. I no longer recommend Real Flight as whole-heartedly as I have in the past.
Sincerely,
Steve Dunster, aka Loser
Dear Tech Support,
The server has been down for 5.5 for the better part of the last two nights. Is this a problem that is being addressed, or do we need to put a bug in your ears? When trying to access the list server, the “RealFlight is being blocked by a firewall… etc” error message appears and no connection is available. After repeated attempts to log on tonight, I finally saw two sessions being hosted and was able to enter one. I was dropped after 10 minutes and again had repeated connection issues.
On a side note, last spring we had test sessions with Chris McVey of Knife Edge to assist in data collection for trouble shooting connection issues in the Streamer Cut Sessions. After about five sessions, Chris McVey said he had all the data he needed and was going to proceed with testing. Nothing every happened to update G5.5, and RF6 was released in the fall. No one in the core streamer cut group will up-grade to RF6 because there is no certainty that the problems are fixed. We all keep using G5.5, putting up with the problems, so do we not lose contact with others in the group. Upgrading internet service has helped lessen the issues, but they are still there. People with slower DSL connections have the most trouble.
IS ANYTHING EVER GOING TO BE DONE ABOUT THE KNOWN PROBLEMS WITH G5.5, OR WAS KNIFE EDGE JUST STICKING A PACIFIER IN THE BABY’S MOUTH?
After spending over $1,600 on your products (G2, G3, G4 - two copies, G5 - two copies, all 5 add-ons, 7 expansion packs and RF6 full version), I am sorely disappointed with the lack of support experienced first hand in the past. I no longer recommend Real Flight as whole-heartedly as I have in the past.
Sincerely,
Steve Dunster, aka Loser