phrank said:
Many folks around here with registration problems or damaged discs have resolved them by contacting tech support.
Have you contacted Great Planes about your options?
Misdirected anger here is hardly productive to your cause.
If I scratched or lost my copy of G4 discs I certainly wouldn't come on here blaming everyone but myself. If it's important to you treasure it.
I think some people didn't read the original post. I contacted support by E-mail and Phone, and they don't have disks and can't help. Sorry, tough luck.
Their suggestion, is buy it again. Like I said, KE doesn't need to handle this at all, tough luck for me.
Yet I have Photoshop, Video editing, and other sofware that costs a lot more then RF. Since I payed for them, and registered, I can go on Adobe's site and download any version that I legaly paid for at anytime I need to.
Guess what, it's 2009, and it's not real hard to help out customers that have problems. I have been downloading software and patches for 15 years.
So I should not be a little upset when I paid $200 for a product that I can't use, and am told that I should just buy it again?
Oh wait, it is my fault because I can't find the disk. But at the same time, the company that created the software in the first place, can't seem to find an ISO file and burn a disk to send out. Interesting.
I am not going to argue about anything, and as for this being productive, I have already been told tough luck, so this isn't about being productive, it is about making a complaint on service.
Some companies address complaints, and others seem to think they don't need to. Fine.
That is why, I will take my dollars somewhere else in the future.
You can make it my fault, but that won't change the fact that G5 won't be purchased by me. So have at it, helping me would be better, but KE isn't my business, and they can run it anyway they want.